Terms and Conditions of Use

1. Introduction

Welcome to the Eleanor Prestige website. By accessing our site and making purchases, you agree to the terms of use that govern your relationship with Eleanor Prestige. If you do not accept these terms, please do not use our site.

2. General Information

This site is operated by Eleanor Prestige SRL. The terms "we," "our," and "us" refer to Eleanor Prestige. By visiting our site and/or purchasing a product, you engage in our "Service" and agree to be bound by the following terms.

3. Sales Conditions

By placing an order on our site, you confirm that you are of legal age (18 years or older). You agree to provide accurate and up-to-date order information. Any fraud or false statement may result in the cancellation of your order.

4. Products and Services

We do our best to accurately represent the colors and appearance of our products, but we do not guarantee that the display on your screen perfectly reflects reality. Our products are available while supplies last. We reserve the right to limit quantities or modify descriptions and prices at any time without notice.

5. ​Price

All prices are in euros (€) and include VAT. Delivery charges, if applicable, will be indicated separately before you confirm your order. Prices may change without notice, but confirmed orders will not be affected.

6. Order Process

After placing your order, you will receive a confirmation via email. This does not mean that your order is accepted, but only that we have received it. We reserve the right to refuse or cancel any order in the event of stock shortages, issues with verifying payment information, suspicion of fraud, or for any other legitimate reason.

7. Payment

We accept several secure payment methods, including credit cards and PayPal. Payment information is protected by advanced encryption technologies. Payment processing is handled by a secure provider, and no sensitive data is stored on our servers.

8. ​Delivery

We only deliver in Belgium and France. Orders are processed within 24 to 48 business hours, and delivery occurs within 3 to 5 business days. Delays may occur due to external factors beyond our control.

9. Return and Refund Policy

Sales of spirits are subject to specific regulations, and we do not accept returns except in the case of defective products or errors on our part. For any questions regarding returns, please contact us at info@eleanorprestige.be.

10. Intellectual Property

All the content on our site, including texts, images, videos, and designs, is protected by intellectual property laws. It is prohibited to reproduce, distribute, or use our content without prior written permission.

11. Confidentiality and Security

We respect the privacy of our customers. Your personal information is used solely to process your order and improve our service. It will never be shared with third parties without your consent.

12. Exclusion of Warranties

We do not guarantee that the use of our site will be uninterrupted or error-free. We reserve the right to modify or withdraw our service at any time without notice.

13. Termination

We reserve the right to suspend or terminate your access to our site for any violation of these terms.

14. Governing Law

These Terms of Use are governed by Belgian law. In the event of a dispute, only Belgian courts will have jurisdiction.